What do I need to know about Council Tax?
Council tax is paid to Southwark Council, and most flats are in the D or E bands
Website: www.southwark.gov.uk Email: firstname.lastname@example.org Telephone: 020 7525 1850
Electricity - Why am I getting lukewarm showers?
There are a few possible solutions. Firstly the cartridges that control the water temperature may be faulty, call Bristan (0844 761 6256) who supply these items and they can install them for you. Also check that the thermostat on your boiler is set to 60 degrees. You may have a problem with the apartments heating system, Woodfords (0208 531 0004) complete annual checks, however call Barratts customer services (0208 522 5500 or 0845 601 6084) or Rob Lock (07763 526 677) as there may be a technician on site.
Electricity - What do I do if my water is not heating up?
E.on has now taken over the control of the energy centre, and therefore there should be fewer incidences where there is no hot water. However, if the case does arise then please log a call with E.on (0845 302 4312) Mon-Fri 9-5pm. If after 5pm select the option for loss of supply. If the hot water is off for 24 hours or more, from when the first log is made, then E.on will refund each apartment with £20. In the meantime there is an emersion heat switch by your heating control panel.
Electricity heating - Why is my flat cold?
There are a few possible solutions: Firstly are the radiators working properly? If not then they may need bleeding. If you bleed your radiators then you will need to re-pressurise the heating systems (see your welcome packs). Secondly you may have a draft coming from the windows. You may need to call Barratts’ customer services to resolve this. Have you set the thermostat which is attached to the boiler to 60 degrees? If not E.on recommend you set the thermostat to 60 degrees.
Electricity - What is supplied?
Your electricity is split into two sections: Heating and hot water & general electric use. Both are supplied by E.on. The heating and hot water supply comes from the energy centre in the car park underneath each building. The E.on sustainable energy team will electronically read your meter and send you a bill accordingly (you can set up a direct debit for payment). The general electric meter is read manually, however you can send them your own meter readings. If you have a Tesco clubcard, you can add this to your account to get more clubcard points. Setting up an online account gives you up to 20% more off your general electric bills.
Is the water supply covered in the service charge?
No. Only water used in the communal areas (for cleaning etc) is covered by the service charge - Thames Water T: 0845 9200 888 or 01793 366 011 W: www.thameswater.co.uk
Electricity - Where are the electricity meters?
The general electricity meters are found in a cabinets in your corridor, behind locked security doors. Ask concierge for access to these cupboards. To access your meter for your heating you would need to remove the white cover from the heat exchanged. This can be found usually above the hot water tank mounted on the wall. To check if your serial number you should see a 7 digit number "8556356" for example on your bill. The same number should be printed on your meter in at the top. If you are using the Multical 401 the manual can be found at http://www.kamstrup.com/2431/MULTICAL-401
Who supplies broadband and telephone?
See The Light - Broadband is supplied starting at 50MB speeds. There have been a few issues with dropped calls and differences in download speeds (check yours at www.speedtest.net or www.broadbandspeedchecker.co.uk), so don’t be afraid to log a complaint! T: 0845 051 1668 W: www.seethelight.co.uk
Where are the water meters?
The general electricity meters are found in a cabinet in the corridor behind locked security floors. Ask concierge for access.